Technical Support Specialist Full time🚀 Responds quickly

Oh sorpresa, Get on Board usa cookies. Para conocer más revisa nuestra Política de Privacidad y protección de datos personales Aceptar cookies Rechazar cookies Más trabajos de Soporte Técnico https://getonbrd-prod.s3.amazonaws.com/uploads/users/logo/19926/images.jpeg Arbostar https://www.getonbrd.com/companies/arbostar Seguir 09 de septiembre de 2026 Última respuesta a candidatos hace cerca de 3 horas Technical Support Specialist en Arbostar FULL_TIME Remoto | Junior | Full time | Soporte Técnico Sueldo bruto $1500 - 2000 USD/mes 187 postulaciones Responde entre 0 y 2 días Revisado por última vez hoy Postular i Requiere postular en Inglés Compartir Copiar enlace E-mail LinkedIn WhatsApp Imagen We are looking for a Technical Support Specialist to join our Customer Success team and provide technical support throughout the customer journey. In this role, you will assist clients during implementation, troubleshoot technical issues, support software integrations, and work closely with Product, Engineering, and QA teams to ensure a seamless customer experience. You will also contribute to improving our support processes and documentation while helping clients successfully adopt our platform. Enviar CV a través de Get on Board. What You’ll Do Client Support During Implementation: Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process; Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials; Ensure timely resolution of implementation-related technical issues. Technical Support & Client Assistance: Act as the first point of contact for clients experiencing technical issues; Manage client requests via email, phone, live chat, and CRM systems; Diagnose and troubleshoot technical problems, escalating complex cases to developers when necessary; Create and manage bug reports using CRM platforms such as Jira, Pipedrive, or similar systems; Collaborate closely with the QA team to reproduce, investigate, and resolve reported issues. Ongoing Client Success & Engagement: Proactively follow up with clients to ensure continued platform usage and address potential issues; Assist in creating and maintaining user guides, FAQs, and other training materials to improve client self-service. What You’ll Bring Technical & Industry Experience: Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment); Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users; Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred. Communication & Training Skills: Excellent English communication skills (C1 or higher), both written and verbal; Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone. Professionalism & Organization: Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities; Customer-focused approach with a commitment to providing excellent service. What We Offer Fully remote work. Work schedule: 9:00 AM – 5:00 PM (GMT-5) Paid vacation (10 days). An opportunity to significantly influence the direction of the company. Steep learning curve and personal growth opportunities. Access to courses and training. Corporate English language training. Competitive salary. Growth opportunities GETONBRD Job ID: 63613 Trabajo 100% remoto El cargo puede ser desempeñado desde cualquier lugar del mundo. Día de cumpleaños libre El día de tu cumpleaños es canjeable por un día completo de vacaciones. Política de trabajo remoto Totalmente remoto El trabajo es 100% remoto desde cualquier país. Postular Postula con tu email Postula con Google Postula con LinkedIn Postula con GitHub ¿Olvidaste con qué cuenta inicias sesión? Compartir Copiar enlace E-mail LinkedIn WhatsApp Imagen Reporta este empleo SaaS English AI Tools Communication Cold Calling B2B Sales Spanish CRM Management Sales Development Lead Qualification Empleos › Soporte Técnico › Arbostar › Technical Support Specialist Acerca de Arbostar https://getonbrd-prod.s3.amazonaws.com/uploads/users/logo/19926/images.jpeg ArboStar gives tree service companies one platform to run every part of their business - from the first estimate to the final invoice, from the office to the field. — Perfil completo de Arbostar Seguir Empleo anterior ¿Buscando empleos de Soporte Técnico? Regístrate gratis y descubre empleos seleccionados para ti. Ingresa con tu email https://getonbrd-prod.s3.amazonaws.com/uploads/users/logo/19926/images.jpeg Technical Support Specialist Arbostar • Remoto Postula i Requiere postular en Inglés Compartir este empleo Compartir Copiar enlace E-mail LinkedIn WhatsApp Imagen Precios | Ayuda y soporte | ATS gratuito | Superpower | Privacidad y protección de datos personales | Términos y condiciones | Blog | API ©2026 Get on Board Ingresa y postula a los mejores empleos. Ingresa con tu email Ingresa con Google Ingresa con LinkedIn Ingresa con GitHub ¿Olvidaste con qué cuenta inicias sesión? ×